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Customer support:+421 948 617 154info@kniland.com
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    Privacy policy

    The operator of kniland.com is Kniland s. r. o. based in Gogoľova 18, Bratislava, 851 01, Slovak republic. Our company process certain personal data when selling goods and operating our website. Our contacts are email: info@kniland.com phone: + 421 948 843 124

    Processing of personal data is governed in particular by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 concerning the processing of personal data and on the free movement of such data, repealing 95/46 / EC (General Data Protection Regulation) ("GDPR"). ).

    I. Processing of personal data

    A. If you make a purchase

    If you buy from us, we will work with the data you fill in. These are mainly billing and delivery information: name, surname, address, e-mail address, telephone number.

    Purpose of personal data processing
    We need to process personal data in order to fulfill our Purchase agreement – to deliver your order. We will also communicate with you via contact information regarding the status of your order, or regarding complaints or your questions. We will further process personal data in order to fulfill our law obligations (mainly for accounting and tax purposes, or for handling complaints and others).

    Duration of processing
    In case of accounting documents issued by us (e.g. invoice or credit note), we are obliged to keep information about you for at least ten years.

    B. If you register at kniland.com

    If you would like to use the benefits of our customer account, you must first register on our website. Your customer account is secured by a password of your choice. We do not have access to this password. We will work with the data you fill in. These are mainly billing and delivery information: name, surname, address, e-mail address, telephone number. Also we keep data about your purchases (product, volumes).

    Purpose of personal data processing
    We process your personal data for the purpose of maintaining your customer account and to calculate loyalty discounts.

    C. Newsletters

    If you have purchased from us, we may use your e-mail address to send our newsletter. Each newsletter contains a link, which you can easily use to unsubscribe from the newsletter.

    Purpose of personal data processing
    Providing commercial communications regarding similar products to those you purchased from us.

    D. If you set product availability alerts

    In case of your desired product is not in stock, we offer you the option of setting up availability alert. When the product is re-stocked, we will inform you by a message sent to the email address you provided, which we will process for this reason.

     

    Duration of processing your personal data ensues from the purpose of processing or is determined by legal regulations of personal data protection.

    II. Who can access the data?

    Your  data will remain with us. Nevertheless, some companies that work for us, access the data because they help us run our business. They are:

    • e-shop platform operator,
    • carriers - for the purpose of delivering the products or services you have ordered and resolving complaints,
    • companies involved in the dispatch of payments -  for the purpose of processing payments based on your order,
    • partners who distribute commercial communications - who are bound by a duty of confidentiality and may not use your personal data for any other purpose,
    • an accounting company - for the purpose of the processing of tax documents

    We only process personal data in the European Union.

    III. What else you should know

    In our company, there is no decision-making based on automatic processing or profiling. If you have any questions about your personal data, please contact us at info@kniland.com

    IV. Cookies

    Cookies are text files that contain a small amount of information that is downloaded to your device when you visit our website. Cookies are then sent back to the website or other website that recognizes them each time they visit.

    Cookies perform various tasks, such as enabling efficient navigation between websites, remembering your preferences and improving the overall user experience. They can also ensure that the ads shown online are better suited to your person and your interests.

     We use following cookies on our website:

    • essential cookies: they are necessary for the operation of the website, they enable the basic functionality of the website. This category of cookies cannot be disabled.
    • analytical / statistical cookies: they allow us, for example, to recognize and ascertain the number of visitors and to monitor how our visitors use the website. They help us improve the way the site works, for example, by allowing users to easily find what they're looking for. We only run these files with your prior consent.
    • Advertising cookies: are used to track preferences and allow you to display advertising and other content that best suits your interests and online behavior. We only run these files with your prior consent.

     Please note that third parties (including, for example, external service providers) may also use cookies and / or access data collected by cookies on websites.

     You can find more information about cookies and their current list in your internet browser. Consent can be expressed through the check box contained in the so-called cookie bar. You can also subsequently reject cookies in the settings of your internet browser, or you can set the use of only some of them.

    V. Your rights regarding the processing of personal data

     The GDPR gives you, among other things, the right to contact us and ask for information about what personal data, to request access to this data from us and to have it updated or corrected, you can request a copy of processed personal data.  In some cases, you may also exercise the right to restrict the processing of personal data that we process about you. In certain situations you can ask the deletion of personal data and in certain cases you have the right to their transferability. Objection based on legitimate interest may be objected to.

    If you think that we do not handle the data correctly, you have the right to file a complaint to the supervisory body, which is the Office for Personal Data Protection of the Slovak Republic, with its registered office at Hraničná 12, 820 07 Bratislava 27, Slovak Republic, ID: 36 064 220, tel. no .: +421 2 3231 3220, https://dataprotection.gov.sk/uoou/

    These principles are effective from 14.4.2021